Subject: MMC Warranty Terms & Conditions Policy

Dear Valued Customer:

All MMC products are covered by a one year limited warranty to be free from defects in material and workmanship. In many cases the manufacture warrants the raw materials in metal and poly laminates. Acrylic and Polycarbonate material cannot be warranted if anything other than warm soap water or approved cleaner is used to clean the product. Cleaners/chemicals such as acetones, alcohols, adhesives, abuse, etc will damage the acrylic surface, please reference web (site www.metalmoulding.com) for more detail. Components such as latches, hinges, locks etc. are covered by the manufacture of that part.

Most parts manufactured by MMC are custom parts built to customer design and specifications. MMC will not be responsible for design or engineering issues and failure.

During this period, if a part does fail please follow the guidelines listed below;

1. Contact plant manager or general manager concerning the alleged warranty issue
2. Your contact will instruct you on whether it will be R&R ,returned for credit or field destroyed for credit
3. You will be emailed/faxed a RETURNED GOODS NOTICE that must be filled out and sent back to your contact along with any returns – Returned parts must be packaged properly to keep from being damaged from shipping
4. Within 48 hours you will be instructed to either return the part /parts in question or a credit will be issued and a RGA will be assigned

To help prevent warranty issues on powder coated frames/product during install a plastic shoulder washer must be used to keep screw head from breaking the powder coated seal, also never over tighten screws. Please reference web site for more detail.

Warranty does not apply to labor without authorization from MMC management. Warranty does not apply to accidents, misuse, abuse or negligence. Damaged parts in shipping are not the responsibility of MMC they must be handled by the customer with the inbound freight carrier.

Sincerely

Phil Friedli

Vice President & General Manager